Privacy Policy
Passport Heavy LLC (trading as Passport Heavy) respects the sensitive nature of any personal information you provide to us. We have created this Privacy Policy in order to demonstrate our commitment to the privacy of those who visit our website store.passportheavy.com (the “Site”). This Privacy Policy describes our online information collection, storage and disclosure practices and the choices you have regarding how your personal information is collected and used by us and our e-commerce providers. By accessing and using the Site, you consent to the collection, use and disclosure of information through the Site as described in this Privacy Policy.
How we use your information
Passport Heavy collects personal data about you when you visit the Site. When you transfer data to Passport Heavy it will be received and stored in the United States. “Personal Information” is information that may be used to directly or indirectly identify you, including your name, email address, physical address, phone number or other information about you. The majority of such Personal Information is collected when you register with the Site, use our services or purchase products offered through our Site (collectively, the “Services”), subscribe to updates, sign up for our mailing list or otherwise provide us with your contact information. Some of this Personal Information will be required if you wish to partake in the Services that we provide, including making purchases of products through the Site.
We do not sell your information to anyone. We use your information only for purposes of operating the Site and as detailed below. Notwithstanding any of the below, we will not share your Personal Information if such sharing is prohibited by applicable privacy and data protection law, including, without limitation, the California Consumer Protection Act (“CCPA”) and the EEA’s General Data Protection Regulation.
To perform services
Un-identifiable and aggregated Personal Information pertaining to your Site visits that help us maintain the appropriate features, functionality and user experience. We and our e-commerce providers use that data to: (i) enable you to log in to the Site; (ii) fulfill your orders; (iii) guard against potential fraud; (iv) contact you if there is a problem with your account or order; (v) provide answers to your inquiries or questions; and (v) maintain regular communication with you as may be necessary to inform you of offers, updates and other information regarding Passport Heavy and our Services and Products.
We may disclose your information to third parties in order to perform services you request. We work with a number of trusted partners who perform vital functions as part of our operations, including establishing an account, processing payments for orders, and fulfilling orders. Except as noted above, we do not share your Personal Information unless it is necessary to fulfill our responsibilities, including providing information or services to you.
The store on our Site is hosted by Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to provide Services to you, including the purchase of our Products. Your data is stored through Shopify’s data store, databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted according to the requirements of the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. For further information, please consult Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Policy.
To communicate with you
We use your information to send you information about our services, to respond to you when you contact us, to contact you regarding your purchases or to solicit your feedback, as a part of secondary fraud protection, and other information.
If you provided us with an email address, we may also send newsletters, surveys, special offers, and other promotional materials related to our Services and for other marketing purposes. You may “opt-out” from receiving such communications by following the “Unsubscribe” instructions provided in the email.
If you purchase Services from us, we may send you communications regarding such purchases. We may also send communications providing customer support or responses to questions regarding the operation of the Services. Generally, you may not opt out of such emails.
We also send out notices that are required for legal or security purposes. For example, certain notifications are sent for your own protection. In other cases, these notifications involve changes to various legal agreements, such as this Privacy Policy or the Terms of Use. Generally, you may not opt out of such emails.
With third party service providers performing services on our behalf.
We work with a number of trusted partners who perform vital functions as part of our operations, including processing payments for orders and fulfilling orders. Passport Heavy or our service providers, including Google Analytics, may also collect web surfing data related to your use of the Site. Such information may include: your Internet Protocol (IP) address, browser type, and internet service provider (ISP); your operating system; which of our web pages you access and how frequently you access them; referral or exit pages; click stream data; and the dates and times that you visit the Site. This data may be collected using cookies, web beacons, page tags or similar tools. As with cookies, the web surfing information is anonymous, "click stream" transactional data that is not associated with any users as individuals.
We may engage third parties to help us carry out certain other internal functions such as account processing, client services, or other data collection relevant to our business. Personal Information is shared with these third parties only to the extent necessary for us to process the transactions you initiate or perform other specific services. Our partners are legally required to keep your Personal Information private and secure. Except as noted above, we do not share your Personal Information unless it is necessary to fulfill our responsibilities, including providing information or services to you.
Cookies
Regardless of whether you register for an account or submit information to us, Passport Heavy and third parties performing e-commerce services for us may send one or more "cookies" to your computer. Cookies are small text files placed on your web browser when you visit our Site that store information on your computer, such as your Site preferences. We use cookies when you sign in to keep track of your personal session. We also use cookies to track your activity on the Site as a unique person. For security purposes, all of this information is stored in encrypted form. This data may be used to display information about our Services and Products on websites operated by third parties.
You can set your web browser to inform you when cookies are set, or to prevent cookies from being set altogether. Please note, however, that if you decline to use cookies, you may experience reduced functionality and slower site response times.
To improve the Site
We use the information we collect to improve the Website and to develop new services and benefits. Passport Heavy may, for example, use this aggregated information from web surfing and similar information in the administration of the Site to improve its usability and to evaluate the success of particular marketing and advertising campaigns, search engine optimization strategies, and other marketing activities. We also use it to help optimize the Site based on the needs of our users.
For corporate restructuring
We may share some or all of your information in connection with or during a merger, financing, consolidation, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets, or in the unlikely event of bankruptcy. If another company acquires our company, business, or assets, that company will possess the information we collected and will assume the rights and obligations regarding your information as described in this Privacy Notice.
For legal purposes
We may preserve or disclose any of your Personal Information that we believe, in good faith, appropriate or necessary to comply with a law, regulation, judicial proceeding, court order, legal process, law enforcement, or governmental request; to assert legal rights or defend against legal claims or allegations or otherwise take precautions against liability; to assist government enforcement agencies; to protect the security or integrity of the Site or our services, or to protect the rights, property; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical or personal safety of any person including Passport Heavy, its users, issuers, or others.
Connecting through social media networks
If you choose to connect to our Site through a third-party social network such as Facebook, Twitter, Instagram and other networks (each, a “Social Network”), we may collect Personal Information from your profile on such Social Network, such as your name, user name, and email address. In addition, our Site offers features that will allow you to share information from our Site to a Social Network or share information from our Social Network sites. If you decide to use such features, they may allow the sharing and collection of information both to and from such Social Network so you should check the privacy policy of each Social Network before using such features.
Contests and submitted materials
Passport Heavy may ask you for your [name, address, contact telephone number and email address] when you enter into an online competition. By submitting this information, you are consenting to the collection and processing of your Personal Information for purposes of the online competition. We will retain your details in order to carry out the online competition, to contact you about the prize and/or notify you about the final winner. For the purposes of administering the online competition, the collection, use and processing of personal data may be completed by Passport Heavy, its group companies or other third parties. We require this information for the purposes of administering the online competition, verifying eligibility and for fulfilment, delivery and arrangement of the prize. We may also contact you to follow up with you after the online competition, to provide you with information about Passport Heavy’s products and services and to inform you of future competitions.
If you submit any photos or videos to us, including through a social network platform such as Instagram, such photos and videos may be displayed on the Site, including photos and videos of yourself or other individuals. By submitting such materials, you forego any privacy rights in such materials. Please consult the Terms of Use or the terms of any particular competition for other conditions relating to submission of materials to Passport Heavy as part of competitions or through social media sites.
YOUR OPTIONS REGARDING YOUR INFORMATION
We may periodically send you free newsletters and e-mails to the e-mail address that you provided that directly promote the use of our Website or services. Despite your indicated e-mail preferences, we may send you service related communications, including notices of any updates to our Terms of Use or Privacy Notice. You may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly via email or mail.
Passport Heavy does not sell, trade or license Personal Information about its users for marketing purposes, except with third parties for research for cooperative marketing purposes. Those third parties will not use your Personal Information to contact you directly. If you do not want to have your data shared with third parties, please contact us at privacy@passportheavy.com with the subject line “Opt Out of Third Party Data Sharing” or mail us at Passport Heavy Inc., Privacy Compliance, 1800 N. Highland Avenue, Suite 600, Los Angeles, California 90028.
Data Retention
We retain the Personal Information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
Change or Delete Your Information
We ask that you keep the Personal Information that you provide to us current, accurate, and complete and that you correct any information you have provided to us by contacting us at privacy@passportheavy.com. You represent and warrant that all Personal Information you provide to us is true and correct and relates to you and not to any other person.
You may contact us at info@passportheavy.com to request to review, update, correct or delete information or your account. We will take steps to review, update, correct or delete your information or account as soon as we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.
If you use the Site, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer or device, and you agree to accept responsibility for all activities that occur under your account.
Information Security
We take commercially reasonable steps to protect our customers’ Personal Information against unauthorized disclosure or loss. However, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, while we strive to protect user information we cannot ensure or warrant the security of any information you transmit to us or from the Site. You engage in such transmissions at your own risk.
If you have a security-related concern, including if you believe your Personal Information is being improperly used by us or any third party, please immediately notify us via email at privacy@passportheavy.com.
Children’s Privacy
The Site is restricted to the use of adults over the age of majority in their place of residence. No portion of the Site is directed to children under the age of 13. Consequently, we do not knowingly collect personal identifying information from any person we know is a child under the age of 13. If we learn that a child under thirteen (13) has submitted information to us through any part of our Website, we will delete this information as soon as practical. If you are a parent or guardian of a child under 13 years of age and you believe your child has provided us with Personal Information, please contact us at info@passportheavy.com.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time for any reason. In the event we make changes to this Privacy Policy, such policy will be re-posted in the “Privacy” section of our Site here: https://store.passportheavy.com/privacypolicy/ with the date such modifications were made indicated, or we may contact you to inform you about the revisions with a link to the revised Privacy Policy. Your continued use of the Site or the Services after any change is posted indicates your acceptance of the changes and your continued consent to our processing of your personal data. If at any point you do not agree to any portion of this Privacy Policy, then in effect you should immediately stop using the Site and the Services. Because this Privacy Policy contains legal obligations, we encourage you to review this Privacy Policy carefully. If you have any questions concerning this Privacy Policy or our information collection, storage and disclosure practices, please contact us at info@passportheavy.com.
LINKS TO OTHER SITES
if you follow any links that direct you away from the Site, including links to social media sites or to sites for payment options, among others, this Privacy Policy will not apply to your activity on the other sites you visit. We do not control the privacy policies or the privacy practices of any third parties.
YOUR CALIFORNIA PRIVACY RIGHTS
The following section pertains to the rights of individuals or households in California (“California consumers”).
Civil Code Section 1798.83
Under certain circumstances, California Civil Code Section 1798.83 states that, upon receipt of a request by a California consumer, a business may be required to provide detailed information regarding how that business has shared that customer’s Personal Information with third parties for direct marketing purposes. However, the foregoing does not apply to businesses like ours that do not disclose Personal Information to third parties for direct marketing purposes without prior approval or give customers a free mechanism to opt out of having their Personal Information disclosed to third parties for their direct marketing purposes.
Rights Under the CCPA
The CCPA (California Civil Code Section 1798.100 et seq.) provides California consumers with additional rights regarding Personal Information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. The categories of Personal Information we collect are generally described above but differ for individual consumers depending on the Services used by such consumers.
Right to Know and Right to Delete
A California consumer has the right to request that we disclose what Personal Information we collect, use, disclose and sell. A California consumer also has the right to submit requests to delete Personal Information.
When we receive a request to know or delete from a California consumer, we will confirm receipt of the request within 10 business days and provide information about how we will process the request, including our verification process. We will respond to such requests within 45 days.
Right for Disclosure of Personal Information
A California consumer may also submit requests that we disclose specific types or categories of Personal Information that we collect.
Under certain circumstances, we will not provide such information, including where the disclosure creates a substantial, articulable and unreasonable risk to the security of that Personal Information, customers’ accounts with us, or the security of our systems or networks. We also will not disclose California consumers’ social security numbers, driver’s license numbers or other government-issued identification numbers, financial account numbers, any health insurance or medical identification numbers, or account passwords and security questions and answers.
Submitting Requests
If you are a California consumer and would like to make any requests under the CCPA, please direct them as follows: Passport Heavy Inc., Privacy Compliance, 1800 N. Highland Avenue, Suite 600, Los Angeles, California 90028; privacy@passportheavy.com
If we receive any request, we will use a two-step process for online requests where the California consumer must first, clearly submit the request and then second, separately confirm the request. We will use other appropriate measures to verify requests received by mail or telephone.
In submitting a request, a California consumer must provide sufficient information to identify the consumer, such as name, email address, home or work address, or other such information that is on record with us so that we can match such information to the Personal Information that we maintain. Do not provide social security numbers, driver’s license numbers, account numbers, credit or debit card numbers, medical information or health information with requests. If requests are unclear or submitted through means other than as outlined above, we will provide the California consumer with specific directions on how to submit the request or remedy any deficiencies. If we cannot verify the identity of the requestor, we may deny the request.
California Do Not Track Disclosures
Although some browsers currently offer a “do not track (‘DNT’) option,” no common industry standard for DNT exists. We therefore do not currently commit to responding to browsers’ DNT signals.
RIGHTS OF EEA RESIDENTS AND RESIDENTS OF THE UNITED KINGDOM AND SWITZERLAND
This section of this Privacy Policy is applicable to residents of the European Economic Area (“EEA”). The EEA consists of the member states of the European Union, i.e., Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom, and Iceland, Liechtenstein, and Norway. This section also applies to residents of Switzerland and of the United Kingdom. Residents of the EEA, United Kingdom and Switzerland are referred to here as “EEA Residents.”
All processing of Personal Information of EEA Residents is performed by Passport Heavy in accordance with the General Data Protection Regulation (2016/679) of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of Personal Information and on the free movement of such data (“GDPR”).
Under the GDPR, Passport Heavy is both the controller and a co-processor of the Personal Information of EEA Residents. Passport Heavy’s purpose for collecting and processing Personal Information from EEA Residents is to authenticate subscription to our mailing lists and to provide marketing information about our Services. The legal basis for collecting Personal Information for subscribing to our email lists is your consent, including during the checkout process. You may withdraw consent for obtaining such communications by following the “Unsubscribe” instructions on any communication or by contacting us at info@passportheavy.com.
Passport Heavy also collects and processes your Personal Information during the check-out process when you purchase various Services. Passport Heavy’s purpose for collecting and processing Personal Information from EEA Residents during the check-out process is to fulfill your request for Services. The collection of this data is necessary to fulfill a contract between you and us for such Services, including purchases of products. If EEA Residents do not provide Personal Information to Passport Heavy during the check-out process, then we cannot fulfill your orders for Products.
We also collect and process Personal Information provided to us in connection with online competitions and use and disclose that Personal Information for the purposes of the competition and as otherwise explained at the time of the competition.
We use Shopify to provide services for checkout and payment collection for international customers and for processing orders for our Products, including for EEA Residents. Shopify’s privacy policy is located at https://www.shopify.com/legal/privacy.
EEA Residents may obtain information about the Personal Information that Passport Heavy holds about them by contacting Passport Heavy at privacy@passportheavy.com.
INTERNATIONAL DATA TRANSFERS
If you are resident outside the United States, we transfer Personal Information provided by you for processing in the United States. Under the GDPR, Passport Heavy is considered a “controller” of the Personal Information of EEA Residents. By providing Personal Information to Passport Heavy for the purpose of obtaining Services, you consent to the processing of such data in the United States. The transfer of your Personal Information to the United States is necessary for the performance of a contract between you and Passport Heavy for obtaining Services.
If you are a resident of the EEA and wish to access or correct the Personal Information that Passport Heavy has about you or have any questions relating to the processing of your Personal Information, please contact us at privacy@passportheavy.com with the subject line “International Data.”